Job Description

Print Shop Manager (Large-Format Production & Operations Supervisor)

Position Summary

We are seeking a proactive and experienced Print Shop Manager to join our on-site production team. The ideal candidate will have strong experience in the printing industry, with a focus on large-format and grand-format production environments. This role is essential in ensuring efficient workflow, high-quality output, and excellent client service across all print production operations.

Large-format printing experience is required.

Key Responsibilities

• Partner with shop leadership (onsite and remote) to provide operational and administrative management support

• Assist in organizing and supervising the production workforce during regular and extended shifts

• Monitor all jobs in production and communicate special instructions, proof approvals, and shipping details to production and graphics teams

• Serve as a client contact for questions regarding job specifications, print requirements, and production details

• Ensure all projects are completed on time and within budget and production cost guidelines

• Train production staff on proper print shop procedures, workflows, and equipment usage

• Oversee maintenance and upgrades of large-format printing equipment, recommending new technology to improve productivity

• Manage inventory, materials, and supply organization to support efficient production flow

• Resolve customer issues and escalations in a professional and timely manner

• Support multiple departments and step into production roles as needed

• Perform additional duties as assigned to support overall shop operations

Qualifications

• High school diploma or equivalent required (technical training preferred)

• 3–5+ years of experience in print production, large-format printing, or print shop operations (required)

• Strong experience with grand-format and large-format printing workflows

• Demonstrated leadership ability with experience supervising production teams

• Strong customer service and client communication skills (phone, email, and in-person)

• Ability to clearly communicate production processes, job requirements, and technical instructions

• Strong understanding of print equipment, materials, and production capabilities

• Excellent organizational skills with the ability to manage multiple projects simultaneously

• Ability to work in a fast-paced, deadline-driven production environment

• Strong problem-solving skills and ability to handle customer escalations professionally

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