Job Description

Who We Are

Point-of-Care Partners (POCP) is an innovative health information technology (HIT) management consultancy. Our clients include health insurance P ayers, health care P roviders, Pharmacies and health information T echnology vendors ( PP&T ), and life science/biotech companies ( Pharma ). We provide HIT expert consultancy services to help our PP&T clients with their strategic positioning and management of the evolution of HIT and its impact on their business. We also serve as program managers to a variety of different member-led multi-stakeholder collaboratives, including HL7® FHIR® Accelerators which are advancing standards for greater interoperability in the healthcare industry. As the current and future environment, regulations and requirements in HIT use evolve, we are growing our team to support that evolution.

At POCP, we are committed to the professional growth of all employees and emphasize flexible work-life balance and continuous learning. On the leading edge of the evolution of health care into a more modern, connected, and digital world, we are proud to be making a difference by helping put patients first. We partner with clients to address some of healthcare's most complex challenges, including interoperability, data exchange, governance, and technology infrastructure. By helping our clients operate more efficiently, increase revenue, and move beyond regulatory requirements toward more strategic, data-driven decision-making, we are contributing to a more effective, patient-centered healthcare system.

Why work at POCP:  

• You want to make a difference. POCP is on a mission to improve the patient experience by advising our clients on the strategic use of health IT.
• You thrive in a remote setting. POCP has pioneered a virtually remote operating environment since being founded 20 years ago.
• Culture. POCP understands the importance of a healthy work-life balance and strives to offer flexibility within a traditional linear work schedule, when employees need it most.
• We offer a competitive salary, bonus structure, generous benefit stipend, path to equity, 401k match program, Unlimited Paid Time Off, and a monthly remote-office stipend.
• Growth. Your goal is to grow professionally, expanding your experience and skillset and learning about new areas of healthcare.
• We have a great team! Learn more about our people here:

The Role

The Program Manager will serve as an organizer and coordinator for a variety of external project teams. In this role, you will communicate with member organizations and the community across the healthcare industry to drive awareness of self-service resources, ongoing understanding, participation, and commitment to the prioritized project(s).

Ideal candidates will have a strong history of project management and oversight of influence-based teams. Experience in creating data exchange standards, managing multi-stakeholder collaboratives, project and/or product management and healthcare IT is a plus. We want to hear from you if you’re a strategic thinker and a doer, meaning you are committed to advancing the industry, enhancing your own knowledge through engagement with industry thought leaders and are dedicated to owning deliverables from start to finish across a variety of multi-stakeholder teams. In this role you will:

• Manage and support the project team “co-leads” from multiple external organizations to drive the workgroup to industry beneficial solutions
• As leader of the Program Management Office (PMO) for the multi-stakeholder collaborative, coordinate the project teams’ strategy for future work
• Provide outreach and coordination with all project teams’ leads )
• Facilitate and document strategic discussions on how to address requirements across use cases, optimizing existing and synergistic work for the future
• Encourage community and membership engagement (e.g., answer questions from the community, recommend involvement in relevant use cases, connect individuals and organizations with relevant resources and points of contact, etc.)
• Facilitate meetings and document use case sessions to build multi-stakeholder consensus throughout use case phases
• Produce and maintain internal- and external-facing artifacts such as high-level solution requirement documentation and concept diagrams, project plans, and accomplishments
• Provide feedback and progress reporting to PMO and Member Governance Committees
• Track and manage the project team’s milestones and deliverables in accordance with the program roadmap and/or standards development timelines
• Advance projects through the standards development process by supporting the project team leads to develop and submit artifacts and coordinate with workgroups to facilitate reviews, approvals, and status updates
• Work with project team leads to draft and maintain Connectathon testing track proposals, schedules, kick-off presentations, and report-outs
• Coordinate project team lead participation and updates during industry working groups meetings, ensuring coverage across sponsoring workgroups
• Coordinate project team participation and presentation development for program and industry educational events and speaking engagements, as well as attend the event to provide support, as needed
• Support other projects as assigned

Requirements  

• Bachelors degree
• 5+ years' experience in client services/account management, project and/or product management functions within the healthcare IT industry
• Understanding of software development lifecycle and best practices for how API software solutions are built
• Expertise in the health IT ecosphere, preferably with data exchange or informatics standards, and knowledge of the challenges that the U.S. Healthcare system faces with scaling interoperability between health IT systems, such as identity and patient matching, authentication, authorization, consent, and national directory
• Knowledge of standards development organizations (HL7, X12, NCPDP), industry groups (WEDI, CAQH, NGOs), and government organizations(ONC, CMS)
• Strong facilitation and communication skills, and high emotional intelligence
• Strong professional presentation and stakeholder engagement skills
• Adaptability in a “start-up” like environment
• Must be a self-directed professional with the ability to work independently, yet seamlessly integrate activities and collaborate with remote teams to provide deliverables within deadlines
• “Take charge” attitude and ownership of projects and tasks while maintaining relationships in a way that is motivating and endearing to team members
• Ability to lead and coordinate blended teams of paid staff and volunteer contributors, motivating participants and maintaining accountability to advance shared deliverables.
• Welcomes a varied workload; ability to work with internal and external team members to ensure projects/services sold to clients meet specifications, timelines, and quality standards
• Exhibits professionalism and competence when working with clients, contributing substantially to client satisfaction through flawless project management
• Strong organizational skills, analytical skills, attention to detail and strategic thinking
• Impeccable work ethic, integrity, and ability to work with confidential information
• Experience with MS Outlook (or other real-time calendar), Teams, Zoom, Confluence and Jira, by Atlassian 

Preferred Requirements

• Familiarity with healthcare standards development, HL7 processes, and HL7 FHIR Accelerators
• Experience in Agile or Software Development Lifecyle (SDLC) work environments
• Experience using Basecamp, Smartsheet, SharePoint and MS Teams is a plus 

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